Cancellation Policy

Last updated: January 2026

This Cancellation Policy outlines the terms under which orders placed on https://fexto.shop/ may be cancelled.

1. Order Cancellation Window

Customers may request cancellation of an order only before it has been processed or dispatched.

Once an order is:

  • Packed

  • Shipped

  • Or marked as “in transit”

❌ It can no longer be cancelled.

2. How to Request a Cancellation

To request an order cancellation, please contact us as soon as possible and include:

  • Your order number

  • The email address used at checkout

Cancellation requests must be submitted before shipment to be eligible.

3. Orders Already Shipped

If your order has already been shipped:

  • Cancellation will not be possible

  • You must wait until delivery

  • Then follow our Return & Refund Policy if eligible

Shipping fees are non-refundable once an order has been dispatched.

4. Failed or Refused Deliveries

If an order is:

  • Refused at delivery

  • Returned due to incorrect address provided by the customer

The customer may be responsible for:

  • Original shipping charges

  • Return shipping fees

Any eligible refund will be processed after deducting applicable costs.

5. Seller-Initiated Cancellations

We reserve the right to cancel an order in cases including, but not limited to:

  • Suspected fraud or unauthorized transactions

  • Pricing or inventory errors

  • Incomplete or unverifiable payment

If this occurs, a full refund will be issued to the original payment method.

6. Refunds for Cancelled Orders

  • Approved cancellations are refunded within 5–10 business days

  • Refunds are processed to the original payment method

  • Bank processing times may vary

7. Policy Updates

We reserve the right to update or modify this Cancellation Policy at any time.
Changes will be effective immediately upon posting on this page.

8. Contact Information

For cancellation requests or questions, please contact us:

Trading Name: Fexto
Website: https://fexto.shop/
Email: sales@fexto.shop
Phone: +1 478-407-1600
Address: 1629s South Pitkin Street, Aurora, Colorado, 80017, United States