Return & Refund Policy

Last updated: January 2026

At Fexto, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, refunds, and exchanges are accepted for purchases made from https://fexto.shop/.

1. Eligibility for Returns

You may request a return if all the following conditions are met:

  • The item is returned within 14 days of delivery

  • The item is unused, unworn, and in original condition

  • Original packaging, tags, and labels are intact

  • Proof of purchase (order number or receipt) is provided

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used, worn, or damaged items (unless defective)

  • Items returned without original packaging or tags

  • Clearance, sale, or promotional items (unless faulty)

  • Items damaged due to misuse or improper care

3. Defective or Incorrect Items

If you receive an item that is:

  • Defective

  • Damaged during shipping

  • Incorrect (wrong item or size sent)

Please contact us within 7 days of delivery with:

  • Your order number

  • Clear photos of the item and packaging

We will arrange a replacement or refund at no additional cost.

4. Return Process

To initiate a return:

  1. Email us with your order details

  2. Our support team will review your request

  3. If approved, you will receive return instructions

⚠️ Returns sent without prior approval may not be accepted.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless:

    • The item is defective

    • The wrong item was sent

Shipping charges are non-refundable unless required by law.

6. Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection

  • Approved refunds are processed within 5–10 business days

  • Refunds are issued to the original payment method

Please note:

  • Banks or card issuers may take additional time to post refunds

  • Original shipping fees are not refundable

7. Exchanges

We currently do not offer direct exchanges.
If you need a different size or item, please return the original product (if eligible) and place a new order.

8. Late or Missing Refunds

If you haven’t received your refund after processing:

  • Check your bank or card statement

  • Contact your payment provider

  • Then contact us for further assistance

9. Order Cancellations

Orders can only be cancelled before shipment.
Once an order has been dispatched, it cannot be cancelled and must follow the return process.

Please refer to our Cancellation Policy for full details.

10. Contact Information

For any return or refund inquiries, please contact us:

Trading Name: Fexto
Website: https://fexto.shop/
Email: sales@fexto.shop
Phone: +1 478-407-1600
Address: 1629s South Pitkin Street, Aurora, Colorado, 80017, United States