Frequently Asked Questions (FAQs)

Orders

1. How do I place an order?

Placing an order on Fexto is simple:

  1. Browse our website and select your desired product

  2. Choose size, color, or variation (if applicable)

  3. Click Add to Cart

  4. Proceed to checkout

  5. Enter shipping and payment details

  6. Confirm your order

You will receive an order confirmation email after successful payment.

2. Can I modify or cancel my order?

Orders can only be modified or cancelled before they are processed or shipped.
Please contact our support team immediately after placing your order.

Once the order is shipped, modifications or cancellations are no longer possible.

3. I didn’t receive my order confirmation email. What should I do?

Please check your:

  • Spam folder

  • Junk mail

  • Promotions tab

If you still cannot find it, contact our support team for assistance.

Shipping & Delivery

4. Do you ship internationally?

Currently, shipping availability may vary depending on your location. Shipping options and delivery timelines will be shown during checkout.

5. How long does delivery take?

Delivery times may vary depending on location and product availability. Estimated delivery timeframes are provided during checkout.

Please note delivery times are estimates and may be affected by:

  • Courier delays

  • Customs processing

  • Weather or external disruptions

6. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email containing tracking information.

7. What happens if my package is delayed?

If your package is delayed, please allow additional transit time as courier services may experience unexpected delays. If your order has not arrived within the estimated timeframe, contact us for assistance.

Returns & Refunds

8. Do you accept returns?

Yes, we accept returns for eligible items according to our Return & Refund Policy.

Returned items must:

  • Be unused and unworn

  • Be in original packaging

  • Include all original tags

9. How do I request a return?

To request a return, contact our support team with:

  • Order number

  • Reason for return

  • Photos (if item is damaged or defective)

10. How long does it take to receive a refund?

Once your return is received and inspected, refunds are usually processed within 5–10 business days. Processing time may vary depending on your payment provider.

Products

11. Are your products authentic and high quality?

We aim to provide high-quality products and accurate descriptions. However, slight variations may occur due to lighting, photography, or screen settings.

12. How do I choose the correct size?

Please refer to our product size guides available on product pages. If you are unsure, contact our support team for assistance.

Payments & Security

13. What payment methods do you accept?

We accept secure payments through trusted third-party payment providers. Available payment methods will be displayed during checkout.

14. Is my payment information secure?

Yes. We use industry-standard encryption and secure payment gateways to protect your information.

Account & Support

15. Do I need an account to place an order?

No, you may checkout as a guest. However, creating an account allows easier order tracking and faster future purchases.

16. How do I contact customer support?

You can contact our support team using the details below.

Contact Information

Store Name: Fexto
Website: https://fexto.shop/
Email: sales@fexto.shop
Phone: +1 478-407-1600
Address: 1629s South Pitkin Street, Aurora, Colorado, 80017, United States